AI front desk, on the web and WhatsApp
Answers customers at any hour from the owner's own Google Sheet. It never guesses a price: if the sheet doesn't say, it says so, offers a human and flags the gap. Booking requests land in a Leads sheet and the owner's inbox.
How it's built
The problem. Chatbots that answer everything are a liability: they invent prices and policies. Chatbots that answer nothing are a phone tree. Small businesses need the middle: instant answers from their own facts, and honesty about everything else.
The build. n8n with a chat or WhatsApp trigger, code-based memory and guards, and Gemini under a prompt that forbids inventing facts. Contact details are only accepted if the customer actually typed them. Every question is logged with an answered-from-the-sheet flag, so the owner sees exactly where the sheet has gaps.
Where it started. The first version ran on Telegram, with production runs of 8.6 and 9.6 seconds tested from a real phone: the opening-hours question answered exactly from the sheet, the yoga-mats question honestly deflected.




